All items from our retail and online stores are shipped from Chennai, India, and are delivered by a professional delivery service. We do not offer express or expedited shipping options. Free domestic shipping is available on any orders as specified in the website on special offers. Free shipping orders are treated with the same urgency and care as paid shipping. Free shipping is not available for any international orders, Shipping prices are calculated based on the total amount of your order at checkout. Certain items containing plants, seeds, fruits, bark, plant parts, and alcohol are unable to be shipped to international addresses due to customs restrictions.  Certain oversized or bulky items are unavailable for international orders due to shipping restrictions. Shipping insurance is available during check-out as an option. 

Please do not ship returns back to our store unless you have received written or verbal confirmation from us to do so. Any item shipped to us without official written confirmation will not be received at our office.

Missing packages are the responsibility of the customer and the courier service provider. Once a package has been given to a courier for delivery all inquiries as to the location and status of that package should be made directly to the courier company. We are not responsible for lost shipments, especially if the shipment is being delivered to an unsafe or insecure location. Signature confirmation is available upon request.