Shipping policy

**Effective Date: 26 August 2026**

At **Sage & Santo**, we believe that every order should reach you safely, beautifully packed and with care.

This Shipping Policy explains how we process and deliver orders placed through **[www.sagensanto.com](http://www.sagensanto.com)**.

## 1. Order Processing

All orders are carefully checked, packed and prepared for dispatch.

Orders are generally processed and dispatched within **1–2 business days** after successful payment.

Orders placed on Sundays or public holidays will normally be processed on the next business day.

During festivals, special promotions, sale periods or exceptionally high order volumes, dispatch may take slightly longer.

## 2. Delivery Across India

We currently offer shipping across India through trusted courier and logistics partners.

Estimated delivery timelines after dispatch are:

**Metro Cities:** 2–5 business days

**Other Locations:** 3–8 business days

Remote and certain serviceable locations may require additional time.

Delivery timelines are estimates and may vary depending upon the destination, courier service, weather conditions, public holidays and other circumstances beyond our reasonable control.

## 3. Shipping Charges

Applicable shipping charges, if any, will be clearly displayed during checkout before the order is confirmed.

Where a free-shipping offer is applicable, the eligibility criteria will be displayed on the website or at checkout.

## 4. Order Tracking

Once your order has been dispatched, a tracking number or tracking link will be shared with you through the contact details provided at checkout, wherever tracking is available.

You can use the tracking information to follow the progress of your shipment.

## 5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

* Full name

* House/Flat number

* Building/Society name

* Street/Area

* City

* State

* PIN code

* Valid mobile number

Sage & Santo will not be responsible for delays, failed deliveries or additional shipping costs resulting from an incorrect, incomplete or inaccurate address provided by the customer.

If a shipment is returned to us because of an incorrect address, repeated delivery failure or refusal to accept the parcel, additional shipping charges may apply for re-dispatch.

## 6. Delayed Delivery

While we make every reasonable effort to deliver orders within the estimated timeframe, occasional delays may occur due to:

* Weather conditions

* Natural events

* Courier delays

* Transportation disruptions

* Festivals and public holidays

* Strikes or other operational disruptions

* Incorrect or incomplete address information

* Events beyond our reasonable control

We appreciate your patience in such circumstances.

## 7. Damaged Package

If your package appears damaged at the time of delivery, please take clear photographs of the outer packaging before opening it, where possible.

If the product inside is damaged, please contact us within **48 hours of delivery** at:

**Email:** [hi@sagensanto.com](mailto:hi@sagensanto.com)

**Phone:** +91 99622 18090

Please provide your order number along with clear photographs and/or video of the package and product.

This will help us investigate the matter with our shipping partner and assist you promptly.

## 8. Wrong or Missing Product

If you receive an incorrect product or an item is missing from your order, please contact us within **48 hours of delivery**.

We will review the matter and, where appropriate, arrange a replacement, refund or other suitable resolution in accordance with our Refund & Return Policy.

## 9. Delivery Attempt

Our courier partner may make one or more delivery attempts depending on its operating procedures.

Customers are requested to remain available at the provided delivery address or coordinate directly with the courier partner when required.

## 10. Undelivered or Returned Shipments

If an order is returned to Sage & Santo because the customer:

* Provided an incorrect address;

* Was unavailable after repeated delivery attempts;

* Refused to accept the parcel; or

* Failed to respond to courier communication,

the customer may be required to pay applicable re-shipping charges if a second delivery is requested.

Refund eligibility, where applicable, will be governed by our **Refund & Return Policy**.

## 11. International Shipping

International shipping may be offered for selected products and destinations.

International orders may be subject to customs duties, import taxes, customs clearance charges or other fees imposed by the destination country.

Unless specifically stated otherwise at checkout, such charges are the responsibility of the customer.

International shipments may also be subject to customs restrictions and documentation requirements.

## 12. Contact Us

For questions regarding shipping or delivery, please contact:

**Sage & Santo**

**Email:** [hi@sagensanto.com](mailto:hi@sagensanto.com)

**Phone:** +91 99622 18090

**Address:** Orca International, 86 NH Road, Chennai, Tamil Nadu – 600034, India

We are always happy to help.

**Thank you for choosing Sage & Santo.

May your order reach you with love, light and positive energy. 🌿✨**